Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
7.6/10
Very good
Rooms
8.0
Location
7.4
Service
7.4
Dining
7.6
Guest reviews
7.6/10
based on 6 reviews
9.1
9.1/10 based on 3266 reviews
Sarah
United States,
July
2024
8.2/10
I had a mixed experience at the hotel. The location is lovely and close to nature, with beautiful views, but the rooms on the lower floors can suffer from construction views and poor air conditioning. The service from the staff was warm and welcoming, which made a positive impact on my stay. Dining was definitely a highlight, with delicious food and many options. Overall, it’s a great place if you can find a good room!
Rooms
7.0
The room I stayed in on the 4th floor offered a wonderful view of the pools and surrounding mountains, but it was quite hot and the air conditioning wasn't very effective. A friend's room on the first floor had a poor view of construction.
Service
9.0
The staff was incredibly friendly and helpful, always willing to assist. One staff member really stood out for his ability to find a table for two at busy meal times.
Location
8.0
The location is fantastic, just outside the city in a mountainous area surrounded by nature, although it can get slippery in some parts, which is a concern for families.
Dining
9.0
The dining experience was fantastic, with a variety of delicious options for breakfast and lunch. Homemade muffins were especially delightful.
Facilities
8.0
The facilities are well-maintained overall, though it felt a bit crowded at times, especially around the pool area.
J.
United States,
June
2024
7.0/10
I had a pleasant stay at this hotel. The rooms are spacious and clean, with the baby cot I requested already set up for my little one. The service was a bit lacking, though, as we had to chase the staff for our orders. The location was nice, surrounded by lots of greenery, but the slippery areas made it a bit tricky at times. Overall, I think it offers good value for money, despite a few hiccups in service.
Rooms
9.0
The rooms are nice and big, and they were ready with the baby cot I requested earlier.
Service
5.0
The service was a bit disappointing; we often had to chase the staff to place and pay for our orders.
Location
7.0
The hotel is in a beautiful spot with plenty of flora, but certain areas get very wet and slippery, which can be dangerous, especially for families.
Dining
6.0
Breakfast was decent, but it could definitely use more variety.
Facilities
8.0
The facilities are alright; there's a nice pool area that's well-maintained.
Randy
United States,
May
2024
8.0/10
The hotel offered a lovely stay with spacious and clean rooms that had stunning views of the pools and mountains. The location was quiet and near nature, providing a soothing atmosphere. While the service was friendly, there were moments where my husband felt a bit overlooked. The dining options were plentiful and delicious, although my spa experience was somewhat affected by the number of children around. Overall, it was a good value for money but had a few minor drawbacks.
Rooms
8.0
The rooms were spacious and clean, with a lovely view over the pools and mountains, but there was some dust in the corners.
Service
7.0
The staff was generally friendly and helpful, although there were times my husband felt misunderstood.
Location
8.0
The hotel is in a quiet spot, close to nature, which is great for relaxation, although it was sometimes filled with kids.
Dining
9.0
Dining was excellent with a rich variety of choices; we were well informed by a friendly staff member upon check-in.
Facilities
8.0
The facilities included great saunas and thermal baths, although there were some minor issues impacting the overall experience.
Grace
United States,
April
2024
7.8/10
I had a great time at this hotel! The room was spacious and well-designed, making for a very comfortable stay. The location is fantastic, although it's a bit outside the city center, which made things a little less convenient. Service was polite, but there were some minor inconsistencies. Overall, it offers good value for money, especially with the quality of the amenities.
Rooms
9.0
The rooms are enormous and well designed, making them very practical and super comfortable.
Service
7.0
The staff was generally polite, especially in the restaurant, although I did notice a few minor exceptions that could be improved.
Location
8.0
The hotel's location is fantastic, but being a bit outside the city center can make it feel less convenient, especially during busy times.
Dining
8.0
The dining experience was quite good, with breakfast and dinner options that were really enjoyable.
Facilities
7.0
The facilities were great, although I found the pool area and spa to become crowded quite easily during peak season.
Laurence
United States,
April
2024
7.2/10
I had a decent stay at this hotel, which featured clean and spacious rooms and a friendly, attentive staff. However, there were a few downsides like the dining options that didn't change much and the thin walls that let in noise. The value is fair considering the amenities, but it could be improved with a few upgrades.
Rooms
7.0
The rooms were clean, quiet, and spacious, but I missed having an electric kettle for making coffee. The unique interior design stood out, but the thin walls made it a bit noisy at times.
Service
9.0
The service was exceptional; the staff was very friendly and always seemed ready to help. They genuinely seemed to anticipate our needs, which I appreciated a lot.
Location
6.0
The hotel is located outside the city amid a forest, which is beautiful but can get slippery and wet, making it a bit tricky to walk around. Getting to the spa required walking through different areas of the hotel, which was inconvenient at times.
Dining
6.0
Dining was okay, with a large selection but limited variety day by day. Having fresh juice offered was a nice touch, though.
Facilities
8.0
The facilities like the spa, pool, and other amenities were well-maintained and added value to our stay.